Our mission is to deliver high quality event styling and hire in conjunction with friendly service and affordable prices. In order to achieve our mission, the following terms and conditions have been determined to ensure your event runs smoothly.

 

Delivery Charges

Brisbane Region (within 30km of North Lakes):

Pick-up/Drop-off to our premises | Free
Delivery is from North Lakes, Qld

Zone 1 ( within 30km ) $90 Zone 2 (within 40km)$110 Zone 3 (within 50km) $130

Delivery is available on all items within the Brisbane Region.

Delivery will be made Thursday or Friday with collection Monday or Tuesday. If you wish to have your items delivered or picked up outside of these times, this may incur an additional fee.

One Way Delivery or Collection is available per arrangement

Prices are subject to change and will be confirmed on checkout or via communication from Enchanted Party Hire.

DIY Hire Delivery requires delivery to easily accessible place (i.e. garage off driveway) otherwise an additional fee will be charged.

Delivery requiring stairs or difficult access must be discussed prior to your order.  Extra charges will apply to these installations.

 

Deposits

A 25% deposit is required for Theme Hire and additional services to secure your booking, with the balance due 14 days prior to your event date.  Deposits are non refundable.

Some items may require earlier payments due to order timeframes.  This will be discussed on an individual basis when required.  Earlier payments are considered non refundable. 

If you have entered into a payment plan with EPH for your event all monies progressively received are considered non refundable as party items will be ordered progressively for your event. 

Confirmation

An event hire quotation will be sent to you detailing your event hire details and this quote is valid for 7 days.

No stock will be held against a quote. To secure the quoted prices and items a deposit is required.

Prices

The prices are current at the time of the quotation but may be subject to change at management discretion to meet rising costs. Upon receipt of written confirmation and non-refundable deposit, prices will be fixed within the limitations of the business.

Bond

A bond of $100 (refundable) is due when making your final payment. Any damages or loss of items will be charged at the current replacement value and will be deducted from your bond.

Should any breakages or loss of items exceed the cost of the Bond, you will be billed at the current value. This amount is due within 30 days from when the invoice was issued.

Your bond will be retained until all items have been checked and verified.

Payments

When booking your event hire with Enchanted Party Hire, you agree to the following:

• Upon Booking – 25% of the total amount is due (non refundable)
• 2 weeks prior to your event the total outstanding balance is due

Weather Events

Weather Events such as rain, storm, wind & temperature can all cause significant issues for your outdoor event. 

Please note that over summer months we do approve events on their venue choice as many of the larger events are unsuitable for parks, outside venues or backyards.

If we arrive on the day and a weather event makes setting up dangerous for our clients, their guests and our staff then we have the right to refuse install or potentially offer a modified event setting.

We will not risk harm or injury to others as we hold safety as our paramount concern.

NO REFUNDS WILL BE ISSUED IF AN EVENT HAS TO BE MODIFIED OR CANCELLED DUE TO THE WEATHER OR VENUE ISSUE WITH INSTALLATION

We understand outdoor events are a fantastic option for our clients and incredibly popular.   However if you decide to take the risk then you must have a solid Plan B in place if required.  

 

Cancellations 

Cancellation of the event must be advised in writing. 

Your deposit will be retained in lieu of costs incurred.  Any extra costs incurred on an individual basis will also be payable by the client.    

If the event is cancelled within 2 weeks of your event, any monies that have been paid will be retained to cover costs involved. If weather events or other reasons mean that hired items can not be used on the day once delivered/collected unfortunately this is outside our control and no refund will be issued.

COVID 19

All government guidelines and restrictions will be fully adhered to by Enchanted Party Hire and Staff.  Any cancellations due to Covid 19 are still contracted by our standard cancellation policies above.  Whilst we cannot refund your event we will make every effort to ensure you are able to reschedule for a later date with us without penalty.

This does not inclue any Cakes or Desserts.   Clients will be referred to the Caker’s own terms and conditions.  This will be discussed further on an individual basis. 

Enchanted Party Hire Property

Please be aware that any glassware, serving wear, linen, styling equipment and any other items provided remain the property of Enchanted Party Hire.  Event Styling props such as standees or backdrops remain the property of Enchanted Party Hire.  Personalized Items and Balloons are the clients to keep.   We reserve the right to substitute any items due to stock availability, damage or unforeseen circumstances.

Sparkler Candles

Please do not use sparkler candles on our linen or table covers. This will result in burn marks which then require full item replacement.

Permits/Insurance

The client is responsible for obtaining all permits and insurances required. Enchanted Party Hire will not be held responsible for their clients failure to adhere to council regulations and insurances.

Whilst all care is taken no responsibility will be assumed for any injuries resulting from our products.

Advertising

By accepting our quote, the client is agreeing to allow Enchanted Party Hire to photograph the event which can be used in any future advertising medium.

DIY Hire

Minimum Hire $100.  If you are using DIY hire, it is expected that all items are packed up after the event and left in the same place they were delivered i.e. garage or similar.

If Enchanted Party Hire is required to pack up stock when collecting or vary collection points extending time, a bump out fee of $50 will be retained from your bond.

Client Collection and Delivery of Stock

If you have opted for pickup and drop off of our items, it is your responsibility to transport all items safely. If we feel our items are not being treated with such care, we maintain the right to refuse our stock from leaving the premises until more careful measures are implemented.

If the items are transported back to the premises without care your $50 Bond will be retained for compensation.